“I wish we had requested your services sooner.”
Former BAPTIST HEALTH Hospice patients and familiesPatient-Focused Care
The focus of BAPTIST HEALTH Hospice has always been providing the best possible care wherever the patient's home is located. Since most people prefer to remain at home as they near the end of life - surrounded by family, friends and familiar sights - we are committed to making that possible. We customize our care to the preferences of each patient, and we respect and honor the dignity and privacy of everyone in our program.
Unique Services Available Only From BAPTIST HEALTH Hospice (Little Rock office)
- Telehealth visits - We can place a telehealth monitor in the patient s home that allows us to communicate with the patient and family from our office. This provides an additional level of security and reassurance
- Telephone visits by a nurse - we provide phone calls in addition to specialized visits to our patients aimed at exceptional care and symptom control
Patient Satisfaction Surveys
We survey family members after our care has ended and ask them to rate our services in 51 different areas. The results are tabulated by Press Ganey, an independent firm retained by BAPTIST HEALTH. Our most recent overall score for patient satisfaction was 96%.
The most frequent comment we see on the survey is "I wish we had requested Hospice sooner." Here are some more comments from recent surveys:
- "These people worked from the bottom of their hearts and showed more feeling than I have ever seen in the medical profession."
- "How could we have made this journey without you?"
- "She came with a loving heart and a knowing mind - our angel here on earth."