FAQs

What is Home Health Care?
 Home Health - FAQ

In many cases, it is the extension of care you receive in a hospital or rehabilitation facility. After discharge to your home, we provide skilled nursing visits, physical therapy, speech therapy, occupational therapy, home health aides, and medical social work according to your needs and your physician's orders.

In some situations, you may already be at home and your physician believes you need one or more of our services to keep you out of the hospital or to monitor your progress. We provide the same services in these circumstances as we do when you discharge from the hospital.

Home health care sends qualified medical professionals to your home with clear goals and a program designed just for you. Once your goals are met and the program completed, you will be discharged.

Who Qualifies for Home Health Services?
Your physician must order the specific Home Health services you need based on your medical condition. In addition, each healthcare payer has different criteria which must be met before they will pay for the services.  For more detailed information, please call our Customer Service Center at 202-7882 (greater Little Rock) or toll-free at
1-800-850-6789
.

When Are Visits Made?
The type and frequency of our visits are determined by your physician's orders. Most visits are made during the week, during the day. However, if your healthcare needs require visits in the evenings or on weekends, we will provide them. We have staff available 24 hours a day, 7 days a week, 365 days a year.

Is Home Health Right For Me?

It is always a good idea to discuss the home health option with your physician. We are able to meet a broad range of needs in the home setting.

Who Decides Which Home Health Agency I Use?
By federal law, you do! It is your choice which agency provides home care services. While your physician, a nurse, a friend or someone else may suggest an agency, YOU make the final decision. It is a right guaranteed to you by the law.

Will Your Services Be Covered By My Insurance?
In most cases, yes. Traditional Medicare covers qualifying Home Health services at 100% with no cost to the patient. Other programs and plans have widely varying coverage criteria, limitations and co-payments. When we receive an order to start home health, we will verify the specific coverage of your insurance and inform you prior to initiating care in your home.